Whirlpool 36-inch Wide French Door Refrigerator with MicroEdge(R) shelves - 25 cu. ft.

When I purchased my newly built condo, this was the standard fridge installed by the developer. Immediately I had problems as it did not make any ice no matter what I did. Within the first year I had a technician out 6 times (under my warranty through the developer). Since then I have had additional problems including extensive frost build up in the freezer causing it to be very noisy, it doesn't keep the right temperature (it gets too warm and food spoils - popsicles come out of the freezer squishy and lettuce goes bad in 2 days) and it still doesn't produce ice. Obviously this fridge is not working, and I understand that happens. What I don't understand is Whirlpool's refusal to stand behind their products. I have a fridge that doesn't perform any of the functions a fridge is meant to perform and it is 2 years old. In the past year since my warranty expired I have called Whirlpool multiple times, the first time was regarding the freezer. I was told I needed to replace the whole central panel of the fridge (not cheap) and while Whirlpool did cover a small portion, that was already $700 out of pocket. Not only that, but the day they installed that is the day the ice maker stopped working again and the fridge temperatures starting becoming very inconsistent. When I called Whirlpool back they refused to acknowledge that the issues were connected and insisted I need to pay out of pocket for another technician. Then, that technician never showed up and customer service indicated that I must have "misunderstood the conversation". Another appointment was setup and the tech actually showed up this time, and said I needed to order even more parts out of pocket and didn't even explain what or why. I was supposed to receive a call in a couple of weeks when the parts were in, but I was not contacted and never received a voicemail. Finally a couple of months later, I called Whirlpool back and they said the tech had closed my file. They don't leave invoices or a contact number for any of the work they do and Whirlpool customer service consistently refuses to connect me with a manager or anyone who can actually help me. I understand that sometimes appliances and technology just may not work, they can't make everything perfectly - but I would expect that a brand like Whirlpool would stand behind their products and make it right for that small percentage of people. All told, I have put about $1000 of my own money into fixing this fridge, and it still doesn't work. I am seriously considering purchasing a new one. The truly unfortunate thing is that I really like the fridge - great features, great size, well laid out, but it just isn't working at all. This has been such a disappointing customer experience and I would caution people regarding large purchases with this brand.

I've had this fridge for less than four years. Although I love everything about it the compressor went out today!!! The repair guy said that most of the time when replacing the compressor it's only a bandaid and it'll need repair again. I'm so disappointed, it was not a cheap fridge and I thought it was a good brand.

Good fridge. Love the French door style and how easy it is to store large things in the refrigerator. After a month of owning the fridge, a couple of the shelves cracked along the edge which was disappointing

Im writing this because similar to a number of other 1 star reviews, i have had this fridge for not even 5 years and it has stopped working. I have a fridge in the garage that has been running without issue for 15 years. Disappointing...

Very nice looking, large refrigerator section. Lots of space and flexibility with adjustable shelves. Freezer seems to have as much space as top/bottom or side by sides, just takes a little getting used to. Compresser seems louder than my old fridge, alot of people complain about this, but I don't really notice. The biggest thing with this and any appliance is reliability. Most everybody review products in the first couple days of purchasing and sway the overall rating with 5 stars because there purchase is shinny and new. I really like this refrigerator, it's designed well and is spacious and has all the functions you need. Right now it gets 5 stars or more, but if it takes a dump on me after a couple years than obviously it gets 0 stars so.... We'll see